Thank you for shopping with TALVORA COMMERCE LLC. We hope you are satisfied with your purchase. If the item you received has quality issues, please contact us in accordance with the policy below.

  1. Return Period

If the item you received has quality issues, you may contact us to request a return or refund within 14 days of receipt.

We may be unable to accept return or refund requests submitted after the 14-day period, unless otherwise required by applicable law.

  1. Quality Issues

Quality issues eligible for a refund or return include, but are not limited to:

Obvious manufacturing defects;
Damage present upon receipt;
Significant discrepancy between the received item and the ordered item;
Other issues reasonably classified as defects in the product itself.

Wear and tear from normal use, improper use, accidental damage, or damage caused by a lack of proper care generally do not qualify as quality issues.

  1. Return Requests

To request a return or refund, please contact us within 14 days of receiving the item.

Please include the following information in your email:

Order number;
Purchaser’s name;
Product name;
Detailed description of the issue;
Clear photos or videos of the product and the specific area(s) with the issue.

We will review your request based on the information provided and advise you on the next steps.

  1. Return Conditions

Items confirmed to have quality issues should be kept in their original condition as much as possible, with all original packaging included.

We may require you to ship the item back to us for further inspection.

Please do not return the item without our confirmation or authorization. Returns sent without prior confirmation may result in processing delays.

  1. Refund Method

Once your return request is approved and the necessary review is complete, we will process the refund using the original payment method.

Refunds are typically submitted for processing within 5–10 business days of approval. The actual time it takes for funds to appear in your account may vary depending on the processing times of your bank, credit card company, or third-party payment provider.

If we have processed the refund but you have not yet received the funds, please contact your bank or payment provider first; if the issue persists, please contact us.

6. Return Shipping Costs

If a quality issue with the product is confirmed, we will cover reasonable return shipping costs or provide an appropriate return solution, depending on the specific circumstances.

If the reason for the return is not related to a quality issue, the customer may be responsible for the associated return costs; the final determination will be made following our review.

  1. Situations Ineligible for Refunds

The following situations generally do not qualify for refunds based on quality issues:

Returns made after the 14-day return period;
Wear and tear resulting from normal use;
Damage caused by improper use, washing, maintenance, or storage;
Stains, breakage, or other damage caused by human error or mishandling;
Cases where a quality issue cannot be reasonably confirmed.

This policy does not limit or exclude any non-waivable rights granted to consumers under applicable law.

  1. Updates to the Refund Policy

We may update this refund and return policy in response to changes in business operations or applicable laws.

Updated policies will be posted on this page and will take effect on the date specified on the page.

  1. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Address: 259 W 121st St, New York, NY 10027
Phone: +1 9296934154
Email: support@talvoracommerce.com