1. Where do you ship to?

Currently, we only offer shipping within the United States; we do not support shipping outside the U.S. at this time.

  1. Which shipping carriers do you use?

We select appropriate third-party carriers based on the order destination and actual shipping conditions, including:

USPS
UPS
FedEx
Other reliable logistics providers

Once the order has shipped, we will provide tracking information where available.

  1. How long does it take to ship an order?

Orders are typically processed within 1–3 business days after payment is successfully made and the order is verified.

Once processing is complete, standard shipping within the U.S. usually takes about 3–7 business days.

Therefore, the total time from processing to delivery is generally about 4–10 business days. Actual delivery times may vary due to weather, holidays, carrier operations, and other factors beyond our control.

  1. How can I track my order?

Once the order has shipped, we may send you tracking information via email.

You can use the tracking number provided in the email to check the status of your package.

If tracking information has not been updated for an extended period, please contact our customer service team, and we will assist you in checking the status.

  1. Can I change my shipping address?

If your order has not yet shipped, please contact us as soon as possible.

Once the order has been handed over to the carrier, we cannot guarantee that the shipping address can be changed.

Therefore, please carefully verify that your name, address, and contact information are accurate before submitting your order.

  1. What payment methods do you accept?

You can complete your payment using the methods displayed on the website’s checkout page.

All payment transactions are processed through secure third-party payment providers. We do not store full credit card numbers or CVV/CVC security codes on our own servers.

  1. What should I do if I receive a defective item?

If you receive an item with quality issues, please contact us within 14 days of receipt.

Please provide your order number, product details, and photos or videos clearly showing the issue so we can review the case.

  1. Can I get a refund for defective items?

Yes.

If we confirm upon review that the item has quality issues, we will offer a refund, return, or other reasonable solution depending on the specific circumstances.

Refunds are typically processed via the original payment method.

  1. How long does a refund take? Once your return request is approved and the necessary review is complete, we typically process the refund within 5–10 business days.

The actual time it takes for the funds to appear in your account depends on your bank, credit card company, or third-party payment provider.

  1. Can I return items for reasons other than quality issues?

Our refund and return policy primarily covers product quality issues.

If you have special circumstances, please contact us at support@talvoracommerce.com, and we will handle the matter based on the specific details of your order.

Additionally, this policy does not limit any non-waivable rights granted to consumers under applicable law.

  1. What happens if the item is damaged during shipping?

If the package or item you receive is visibly damaged, please contact us as soon as possible and provide photos or videos of the item, the packaging, and the damage.

We will assist you based on the specific situation and, where applicable, make inquiries with the relevant shipping carrier.

  1. Where can I view your privacy policy?

You can view detailed information regarding how we collect, use, store, and protect personal information by visiting the “PRIVACY POLICY” page located in the website footer.

  1. How can I contact you?

If you have any questions regarding orders, products, shipping, or after-sales service, you can contact us via:

Phone: +1 9296934154

Email: support@talvoracommerce.com

Address: 259 W 121st St, New York, NY 10027

We will do our best to respond to your inquiries promptly and help resolve any issues.

  1. Do you ship outside the United States?

Not at this time. Our shipping services are currently limited to addresses within the United States.

Should our shipping coverage change in the future, we will update the relevant information on our website.